Effective Date: 10/02/2025

Thank you for shopping with Loki Kenya. We are committed to delivering your orders quickly and reliably across Kenya. Please read our shipping policy below for details on how and when you can expect your delivery.

Shipping Timeframe

We aim to deliver all orders within 1–3 business days from the date of order confirmation. Orders placed before 3 PM on business days are typically processed the same day. Orders placed after this time, on weekends, or during public holidays will be processed on the next business day.

Delivery Coverage

We offer delivery services across all major towns and cities in Kenya. If you are in a remote area, please allow additional time for delivery or contact us for special arrangements.

Shipping Charges

Shipping fees are calculated at checkout based on your location and the size or weight of the items. Occasionally, we may offer free delivery promotions—keep an eye on our website or social media pages for updates.

Order Tracking

Once your order is shipped, you will receive a confirmation message with tracking details (where applicable). If you do not receive a confirmation or have questions about your order status, feel free to contact us.

Delays and Exceptions

While we strive to meet the delivery window of 1–3 business days, unforeseen circumstances such as bad weather, road conditions, or courier issues may occasionally cause delays. We will always keep you informed in such cases.

Need Help?

For inquiries about shipping or your order status, reach out to us at:

+254 117 340 470
sales@lokikenya.co.ke

We appreciate your trust in Loki Kenya and look forward to serving you!